FAQ’s

To place an order, go to the products and click “add to cart.” After you have filled in all the essential information, your order will be processed.

Yes, we certainly do! All orders above Rs. 2500 are delivered for free!

You will receive a confirmation email to the email address you provided once you have placed your order placed successfully. The complete details about your order will be contained in the confirmation email. If you purchased the item online, you can check the details in My Account -> My Orders. Account My Orders.

Once the order is successfully completed, the order is processed and then delivered. The entire process takes about 2 days for processing.

All orders will be placed on our website, www.kosmetikopk.com

Each step of your order’s progress will be made available to you via text or email. You will be sent an email or text message with the details of your order when the order has been made. We will text you a message with tracking details when your order is shipped. If you’ve not received any notifications regarding your order, go through your spam and old SMS folders. If there are any unforeseeable circumstances that cause your purchase to delay or cancelled, you will be notified of an update specifically from us.

You will receive a confirmation phone regarding your order to confirm that nothing has changed since it.

We do not provide refunds. If you want to return the item, your request will be reviewed through our department of customer support, and when approved, you will receive a refund. You will be issued coupons to use on our site to pay the exact amount of your purchase (minus the cost of shipping) when your purchase was successfully returned.